What must be done if a customer's food allergy is communicated?

When a customer communicates a food allergy, it is essential to take precautions to avoid cross-contact and ensure the meal is safe. This means that staff must treat the situation with the utmost seriousness, as allergies can lead to severe reactions that may threaten the customer's health.

Taking these precautions involves measures such as using clean cookware and utensils, preparing the meal in a designated area, and being aware of the ingredients used in all dishes to avoid any allergens. It also includes verifying food labels and supplier information to ensure that all aspects of the meal meet safety standards for the allergic individual.

This approach not only protects the customer but also demonstrates the establishment's commitment to food safety and customer satisfaction. Ignoring the complaint or suggesting that the customer simply choose a different dish does not address the customer's needs and could potentially put them at risk, while making the meal without any changes fails to consider their health requirements adequately.